XPLAN support that actually resolves things.
A dedicated line to people who live in XPLAN every day, not a ticket queue. Configuration breaks, templates misbehave, reports stop calculating right, we fix it and tell you why it happened.
The site keeps working. So do you.
Most XPLAN problems aren’t big, they’re just yours to solve alone: a wizard that throws an error on one client file, a report that used to add up and doesn’t any more, a template that broke after an upgrade. Support means someone who already knows XPLAN picks it up, instead of you learning it under pressure.
We support both Blueprint sites and XPLAN sites we didn’t build. Issues get triaged, fixed or escalated to Xplan/IRESS where the fault sits with the platform, and closed out with a plain explanation of what happened, not just a status change.
How it works
Raise it. We own it until it’s fixed.
Tell us what's wrong
Email, phone or a quick call. No portal to learn, no form with fields you have to guess at.
We diagnose it in XPLAN
Configuration, template logic, data or an XPLAN platform issue: we work out which, and who needs to fix it.
Fixed, and explained
You get the fix and the reason it happened, so the same thing is less likely to catch your team out again.
Where to start
Not sure if this is a Support problem or a bigger one?
Thirty minutes with a senior consultant, a plain read on where your XPLAN site is costing you time, whether that’s a support relationship, a consulting project, or something else entirely.